Binance co-founder advises users with losses to contact customer service

Key Takeaways

• Binance experienced transaction issues due to heavy market volatility and high user activity.
• Yi He, Binance co-founder, advised affected users to contact customer service for loss claims.

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Binance co-founder Yi He directed users experiencing losses to contact customer service today. She acknowledged transaction issues stemming from intense market fluctuations and emphasized the need for users to verify details before trading.

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The cryptocurrency exchange has been managing user transaction disruptions caused by recent market volatility and high user activity. Binance maintains a customer service process for handling user complaints related to platform-attributable losses.